Car Loans Credit Guide
We are required by law to give you this document. It provides you with information about the car loans credit assistance services we provide. It is also a quote for the fees you agree to pay for our services.
We are licensed to arrange loans and leases under the National Consumer Credit
Protection Act 2009 (NCCP Act).
This guide provides you with basic information about: who we are and how to contact us our obligations to provide you with a preliminary credit assessment if you ask us our obligation to ensure the chosen credit contract meets your requirements and objectives our obligation to ensure you have the financial capacity to repay the credit contract without undue hardship fee and commission arrangements between us how to contact both our internal and external dispute resolution schemes if you have a complaint about us
Services We Provide
We will help you source a credit facility which is suitable for your purposes.
We submit your credit application to a financier once we are satisfied you meet our preliminary credit assessment and responsible lending obligations.
Our Panel Lenders
We source finance from a panel of financiers. The financiers named below are the seven financiers with whom we conduct the most business.
Volkswagen Financial Services Australia Pty Limited
Macquarie Leasing Pty Limited
Capital Finance Australia Limited
Group General Finance Pty Limited
Pepper Asset Finance
Under the NCCP Act, we are obliged to ensure that any finance we help you obtain is not unsuitable for you. To decide this, we may need to ask you some questions to be sure the finance is not unsuitable. The law requires us to: make reasonable inquiries about your requirements and objectives; make reasonable inquiries about your financial situation; take reasonable steps to verify that financial situation.
We will assess credit as being unsuitable if, when you apply, it is likely: you could not pay, or could only pay, with substantial hardship; the credit will not meet your requirements and objectives.
If you ask us, we will provide you with a preliminary credit assessment. It will provide you with a summary of the information you gave us about your stated requirements and objectives and your financial position. It will also state the basis for our preliminary credit decision.
We will provide you with our preliminary assessment within 7 business days of your request if it is made within 2 years of us giving you a credit assistance quote. We will provide it within 21 business days if your request is received more than 2 years after we gave you a quote. We are only required to give you a copy of the preliminary assessment if we give you credit assistance.
You will not be charged for a copy of your preliminary assessment.
Fees You Must Pay
You must pay our administration fee for assisting you obtain finance. Details of these fees are set out later in this document in credit assistance quote. You may ask us to tell you how these fees and charges are worked out and to give you a reasonable estimate of them. You must also pay the financier’s application fee, valuation fee and other fees.
Commissions We Receive
We may receive commissions from the financiers who provide you with finance. You do not pay these commissions. You may ask us to tell you how these commissions are worked out and to give you a reasonable estimate of them.
We have a volume bonus arrangement in place with Volkswagen Financial Services
Australia Pty Limited and Macquarie Leasing Pty Limited under which those financiers may pay us additional commission depending on the total volume of business we arrange with them.
Commissions We Pay
We source referrals from a broad range of sources. For example, we may pay fees or commission to accountants, financial planners, motor dealers or finance brokers for referring you to us. These referral fees or commissions are generally small amounts.
You do not pay these fees or commissions. You may ask us to tell you how these fees/commissions are worked out and to give you a reasonable estimate of them.
We are committed to excellent customer service and the resolution of any concerns or complaints quickly, fairly and efficiently. Our priority is to resolve these matters with you as quickly as possible.
If you have a concern or complaint, please lodge it with our internal dispute resolution scheme by telephone, email or mail.
Our contact details are:
Telephone 02 8817 7780
Writing to us Complaints Officer, Drive Finance Solutions, P O Box 426 Gordon NSW
We will contact you to discuss your concerns and the outcome you want. We will provide you with a written response of the outcome if your complaint or concern cannot be resolved within one day of receiving it.
Should a complaint arise which is not resolved to our mutual satisfaction, you can then take it to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have which we cannot resolve together.
We are members of the COSL External Dispute Resolution Scheme. COSL’s contact
COSL (Credit Ombudsmen Services Limited)
Case Management Team
c/ – Credit Ombudsman Service
PO Box A252
Sydney South NSW 1235
Phone: 1800 138 422
For further information about this Credit Guide or if you have any questions or need
more information, please do not hesitate to contact us.
This quote provides information about the fees you agree to pay for our assistance in sourcing finance for you.
Services to Be Provided
We will do our best to source the finance you require.
Maximum Fee or Charges
If we successfully obtain the finance you require, you must pay us a fee for our services when the finance is settled. This administration fee is the only fee we charge
you and may be included in the financed amount or can be paid directly to us.
The maximum amount of the administration fee is $990.00 (gst inclusive)
You do not have to pay us any other fees and charges for assisting you source finance. However, you may be required to pay fees to the financier.